Support ticket

If your request is urgent and it's in normal office hours, or if it's urgent and you have an 'Out of Hours' maintenance contract, please call 0113 831 5555

All email tickets will be looked at in office hours. If you're experiencing a fault, please give us as much information as possible, including example times that the problem is occurring and any locations or numbers that are specifically affected.

If your support ticket relates to a broadband service, please check all connections to your router, that your router has power and that you have powered off your router for five minutes and then back on again, before contacting Northern Telecom

Please ensure you give us full contact details including a mobile number to contact you on. This is especially important if your fixed phone services are experiencing an outage.