Maintenance & Support

Modern businesses rely on telecoms and data connectivity twenty-four hours a day, seven days a week, 365 days a year. So why would you go with a provider that doesn’t offer 24/7 support?

We know that not all businesses are the same, so at Northern Telecom our packages are tailored to offer support when you need it:

Standard Support

Only open office hours and just need telephone support? That’s easy, we provide office hours support to all of our customers, for free!

Out-of-hours Telephone Support

Your business opens outside of standard office hours? No problem. We can offer telephone based support for all of our services 24 hours a day, every day of the year, including Bank Holidays.

Enhanced Support

Need support on site? No problem, our Covid-safe Engineers are able to help with on-site data connectivity, telephone system and CCTV maintenance and troubleshooting.

Premier Support

For more complex sites or sites that require more rapid SLAs, our Premier Support package gives the ultimate peace of mind.

Find out how we can give your business peace of mind, talk to our team on 0113 831 5555 or email sales@northerntelecom.co.uk