Privacy Policy

Privacy Policy

Northern Telecom is committed to your privacy.

Our privacy policy explains how, when and why we collect personal information about people who visit our website, how we use it and the conditions under which we may disclose it to others and how we keep your information secure.

We may change this Policy from time to time.  Any changes will be posted on this page.  By using our website you agree to be bound by our policy.

If you have any questions about this policy please email or write to us by post at:  Northern Telecom, Phoenix House, Elland Road, Churwell, LS27 7TB


Who are we?

Northern Telecom is a trading name of YB Communications Limited. telecoms and technology firm services business and residential customers across the beautiful north of England.  Our company registration number is 08681410.


How do we collect information from you?

We obtain information about you when you use our website, for example if you fill in a contact form on our website.  


What type of information is collected from you?

The personal information we collect about you might include your name, your address, your email address, your IP address and information regarding what pages you access on our site and when.  Currently we do not allow online purchases on this website and therefore we do not capture any information relating to billing or card payments on this website.


How is your information used?

We may use your information to carry out the following activities:

  • Enable us to respond to a request to contact you
  • Deal with entries into a competition
  • Seek your views on services we provide
  • Notify you about changes to the services we provide you
  • Send you communications which we believe may be of interest
  • Process a job application

Note that this is not an exhaustive list and is designed to give you an idea of the types of ways in which we handle your information.


Who has access to your information?

We do NOT sell or rent your information to third parties.

We will NOT share your information with third parties for marketing purposes.

  • Third party product or service providers working on our behalf: we may from time to time pass your information to third party product or service providers, agents or subcontractors for the purposes of completing tasks relating to the activities listed in the ‘How your information is used’ above.  When we use third parties we ONLY pass the informated needed to deliver the activity and we have a contract in place to keep your data secure.  It will not be used for third party marketing purposes.


Your choices

You have a choice about whether or not you wish to receive information from us.  If you do not wish to receive Direct Marketing communications from us then you can select your choices by ticking the relevant boxes on the form in which we collect your information.

You can additionally amend your marketing preferences at any time by contacting or by writing to Northern Telecom, Phoenix House, Elland Road, Churwell, Leeds, LS27 7TB.


How you can access and update your information

If you change your email address or if you believe any of the information we hold about you is incorrect you can contact us at or by writing to Northern Telecom, Phoenix House, Elland Road, Churwell, Leeds, LS27 7TB.

You have the right to ask for a copy of the information that Northern Telecom hold about you.  We may make a £10 charge to cover our admin costs in providing this information about you.  We may also ask for proof that you are genuinely the person requesting the information.


Security precautions to protect the loss, misuse or alteration of your information

We take steps to ensure that information you give us is treated securely.  This includes the use of SSL encryption on our websites (regardless of whether any sensitive information is being processed).  

Note that our website defaults to SSL, however it may be possible to force the website to display a non-SSL version of the page in some circumstances.  We cannot guarantee the security of non-SSL traffic.



We may use analysis of your information to create a profile of interests and preferences to enable us to contact you with information of relevance.


Use of cookies

In common with other websites we use ‘cookies’.  These are small pieces of information sent by an organisation to your computer and stored on your hard drive to enable us to recognise you when you visit.  They collect statistical data about your browsing actions and patterns and do not personally identify you.  

We may also use cookies to enable us to provide targeted advertising to you.  This is known as remarketing and enables us to pay for adverts for our business to be displayed on websites you visit.

It is possible to switch off cookies in your browser preferences. Turning off cookies make reduce your experience of our website..


Links to other websites

Our website may contain links to third parties. This policy only covers our website.  We cannot be held responsible for the actions of third parties.


16 or Under

Our services are aimed at businesses and we do not target children under 16.  Any children under the age of 16 are politely asked to refrain from supplying personal information.


Transferring your information outside of Europe

As part of the services offered to you through this website it is possible that information you provide us may be transmitted or transferred to countries outside of the European Union.  For example this may happen if our servers are located outside of the EU.

If you use our services outside of the EU your information maybe be transferred outside of the EU.

Website recording

We may use services that enable is to monitor and track the user experience on our website.  This may include recording mouse clicks, mouse movements, page scrolling and text keyed into the website.  This information is collected for analytical purposes only and to improve our website usability and is not stored in a personally identifiable format.


Review of this policy

This policy was last updated in October 2017.